Legal Notice

LAW ON INFORMATION SOCIETY SERVICES (LSSI)

1. GENERAL ASPECTS

Please read carefully the following legal notice related to the website of LODOS DEL MAR MENOR, S.L.

1.1. Identification Data of the Information Society Service Provider

In accordance with Article 10 of Law 34/2002, on Information Society Services and Electronic Commerce, we inform you that LODOS DEL MAR MENOR, S.L., with CIF B30392203, manages the content of the website https://www.lodomar.com/, with its registered office for these purposes at C/ Rio Bidasoa, 1 - San Pedro del Pinatar 30740 (MURCIA).

LODOS DEL MAR MENOR, S.L. is registered in the Mercantile Registry of Murcia, in the Book MU-674, Section 8º, Folio 116, Sheet MU-12261, Registration 3º.

If you wish to contact us, you can reach the address of LODOS DEL MAR MENOR, S.L. at C/ Rio Bidasoa, 1 30740 San Pedro del Pinatar (MURCIA). Email: administracion@lodomar.com or, as well, by phone: (968186802) and email: administracion@lodomar.com

1.2. Acceptance and validity of the general and particular conditions

Both browsing and using and/or ordering any of the products offered on this website grant you the status of User and imply your full and unconditional acceptance of all and each of the General Conditions and, where appropriate, Particular Conditions in effect at the time you, as a User, access the website.

LODOS DEL MAR MENOR, S.L. reserves the right to extend and modify unilaterally, at any time and without prior notice, the presentation, configuration, and content of the website, as well as to temporarily suspend the presentation, configuration, technical specifications, and services of the website in the same way.

2. GENERAL CONDITIONS FOR THE USE OF THE WEBSITE

2.1. Obligations of use

In general, the User is obliged to comply with these conditions and terms of use and always act in accordance with the law, good customs, and the requirements of good faith, using the appropriate diligence according to the nature of the service they are enjoying, and refraining from using this website in any way that may impede, damage, or deteriorate its normal functioning, the goods or rights of the owner LODOS DEL MAR MENOR, S.L., other Users, or, in general, any third party.

In particular, and without this implying any restriction of the obligation assumed by the User under the previous section, the User is obliged, when using this website, to:

• If provided, the User must properly safeguard the "Username" and "Password" given to them by LODOS DEL MAR MENOR, S.L., as identifying and enabling elements for access to the different services offered on the website, committing to not transfer their use or allow access to them by third parties, assuming responsibility for any damages that may arise from improper use of them.

• Not to introduce, store or disseminate on or from the website any information or material that is defamatory, injurious, obscene, threatening, xenophobic, incites violence or discrimination on the basis of race, sex, ideology, religion, or that in any way offends morality, public order, fundamental rights, public freedoms, honor, privacy, or the image of third parties, and in general, that violates the current Spanish legislation and that of their country of residence.

• Not to introduce, store or disseminate through the website any computer program, data, virus, code, or any other file that may cause damage or any alteration to the website, any of the services, or any equipment, systems, or networks of LODOS DEL MAR MENOR, S.L., any User, or in general any third party, that may impair the normal functioning of them.

• Not to destroy, alter, use for their own benefit, disable, or damage the data, information, programs, electronic documents, or, in general, the files of LODOS DEL MAR MENOR, S.L. Users or third parties.

LODOS DEL MAR MENOR, S.L. may, at any time and without prior notice, modify these General Conditions, as well as any Particular Conditions that may be included, by publishing these modifications on the website to make them known to the Users.

2.2. Disclaimer of responsibility

LODOS DEL MAR MENOR, S.L. will not be responsible:

• In general, for any improper use of its website. Users must use it appropriately, in accordance with the previous conditions and terms, without the owner being responsible for improper use.

• Regarding possible technical deficiencies. LODOS DEL MAR MENOR, S.L. will not be responsible in any case for service alterations caused by failures in the power grid, data connection network, server, or any other service provisions.

• Regarding access by third parties to its system. LODOS DEL MAR MENOR, S.L. will adopt the necessary technical precautions to protect the data and information accessed, but will not be responsible for actions by third parties that, violating the established security measures, access said data.

• LODOS DEL MAR MENOR, S.L. constantly invests in technological means to minimize the risk of viruses and similar software, and unauthorized content in its information systems. Nevertheless, the User is aware that they must adopt their own measures to minimize the damage caused by unauthorized software, viruses, trojans, and any kind of software known as malware, exonerating LODOS DEL MAR MENOR, S.L. from any responsibility that may arise from the presence of malware in the treatments enabled on this website.

2.3. Use of hyperlinks

Any Internet user wishing to introduce links from their own websites to this Website must comply with the following conditions, and the lack of knowledge of these conditions does not exempt from the responsibilities arising from the Law. The link should only link to the homepage of the website, and it cannot reproduce it in any way (inline links, copying texts, graphics, etc.). In any case, and according to the applicable and current legislation, it is prohibited to establish frames or any other type of frame that surrounds the website or allows the display of its content through different Internet addresses from the website's own address, and, in any case, when displayed together with content unrelated to the Website in a way that: (I) produces, or could produce, error, confusion, or deception in users regarding the true origin of the service or Content; (II) constitutes an act of unfair comparison or imitation; (III) exploits the reputation of the brand and the prestige of LODOS DEL MAR MENOR, S.L.; or (IV) in any other way is prohibited by the applicable legislation.

No false, inaccurate, or incorrect statements will be made from the page introducing the link regarding LODOS DEL MAR MENOR, S.L., its address, employees, customers, or the quality of the services it provides.

Under no circumstances will it be expressed on the page where the link is located that LODOS DEL MAR MENOR, S.L. has consented to the insertion of the link or that it sponsors, collaborates, verifies, or supervises the sender's services.

The use of any word mark, graphic mark, mixed mark, or any other distinctive sign of LODOS DEL MAR MENOR, S.L. within the sender's page is prohibited, unless authorized by law or expressly authorized by LODOS DEL MAR MENOR, S.L., and always provided that, in these cases, a direct link to the website is allowed in the manner established in this clause.

The page that establishes the link must comply with the law and may not, under any circumstances, dispose of or link to content from third parties that: (I) are unlawful, harmful, or contrary to morality and good customs (pornographic, violent, racist, etc.); (II) induce or may induce the User to the false conception that LODOS DEL MAR MENOR, S.L. subscribes, supports, adheres to, or in any way endorses the sender's ideas, statements, or expressions, lawful or unlawful; (III) are inappropriate or irrelevant to the activity in relation to the place, content, and theme of the sender's website. Likewise, the User will refrain from including any hyperlink (hereinafter, "link") on the website that leads to a website containing unlawful content or content contrary to the generally accepted moral standards and public order.

2.4. Intellectual and industrial property

The structure, design, and presentation of the elements available on this website (graphics, images, photographs, samples, and materials that appear on it, industrial technologies, files, logos, color combinations, and any element susceptible of protection) are protected by intellectual and industrial property rights owned by LODOS DEL MAR MENOR, S.L. or for which the corresponding usage rights have been obtained.

Reproduction, transformation, distribution, public communication, making available to the public, and in general, any other form of exploitation, partial or total, of the elements referred to in the previous section, is prohibited. Its publication on other websites or in other written or digital media requires the express consent of the website owner, and, in any case, must explicitly reference the intellectual property rights owned by LODOS DEL MAR MENOR, S.L. The use of distinctive signs (trademarks, trade names) is not allowed, except with the express authorization of the legitimate owners.

Unless expressly authorized by LODOS DEL MAR MENOR, S.L., linking to "final pages," "frames," or any other similar manipulation is not allowed. Links must always be to the main page or homepage of the website.

2.5. Jurisdiction and applicable law

The terms and conditions governing this website and any relations arising from them are safeguarded by Spanish legislation.

Any dispute arising from access or use of this website will be subject to the jurisdiction of the courts in Murcia.

LODOS DEL MAR MENOR, S.L. © All rights reserved

The contracting and use of services with Lodos del Mar Menor S.L. (Hotel Lodomar Spa & Talasoterapia) imply the acceptance of these conditions, in which you declare and accept: to be of legal age (over 18 years old) and to have the necessary legal capacity to contract the services offered.

 

1. The reservation is guaranteed until 12 a.m. on the day of arrival. If you are going to arrive later, please call the hotel. Otherwise, the hotel may cancel your reservation.

2. Reservations for direct payment at the hotel must be guaranteed with a credit card or a deposit.

3. It is essential to present the The ID card/passport of all persons who will be staying at our establishment upon arrival, as well as provide the necessary details of all guests (phone number or email, postal code, relationship...) during check-in..

4. The minibar in all rooms will remain empty, but will be connected to the power in case any guest wishes to use it.

5. The apartments do not have lifts and can either be ground floor or first floor.

6. Child discounts are subject to proof of age on arrival at the hotel (ID card, family book or passport).

7. Baby: 0 to 2 years in cot. Cot on request. It is necessary to confirm availability with the hotel at the time of booking.

8. Child: 3 to 12 years old. They will always share a room with at least one adult.

9. The room is available from 2 p.m. on the day of arrival until 12 p.m. on the day of departure.

10. The apartments have the following opening hours: - High occupancy season (from June to September, both inclusive, Easter, May Bank Holiday and Constitution Bank Holiday): from 3 p.m. on the day of arrival until 11 a.m. on the day of departure. - Rest of the seasons: from 2 p.m. on the day of arrival until 11 a.m. on the day of departure.

11. The apartments are equipped with kitchen utensils and linen, but ALL personal hygiene and cleaning products (including cloths, dishcloths, sponges, etc.) must be provided by the guest.

12. The apartments will be cleaned before the keys are handed over. Sheets and towels will be provided and will be changed every 3 days. For stays of more than 7 nights, the apartments will be cleaned as usual after 7 days.

13. Special requests are not confirmed (number of rooms, floors, location, type of bed, etc.). They will be taken into account, but are always subject to the availability of the hotel.

14. The type of room reserved is indicated in the confirmation of your reservation and will be assigned upon arrival. If you would like a superior room or a room with a view, please check with the hotel for availability and supplement.

15. The confirmed rate is valid for the number of nights booked. In case of early departure, the hotel reserves the right to charge the total amount of the stay.

16. For stays in apartments: the establishment reserves the right to retain an amount as a deposit to cover possible damages. Once the condition of the apartment has been checked after departure, it will be returned.

17. The Restaurant offers the option of buffet. Drinks are not included in the meals. The hotel reserves the right to serve a varied menu in the restaurant or cafeteria when the number of diners is less than 30.

18. In case of booking treatments or packages that include Spa services we inform you that:

- The hotel will automatically assign times at the time of booking.

- In the event of not receiving any other indication from you, these will be the definitive times and it is the client's responsibility to arrive at the stipulated time, which will be confirmed at reception upon arrival at the hotel.

- The hotel will do its utmost to accommodate guests' requests, so it is important to communicate them as soon as possible to the Spa center.

- We remind you that for all Spa services (including the circuit) an appointment is required.

- To access the water area (Spa) it is compulsory to wear a swimming pool cap, flip-flops and swimming costume. It is recommended to use swimming goggles due to the high salinity of the water.

 

Payment terms

The establishment will send a link by email or SMS with the corresponding amount according to the reservation, to pay by secure payment through Caixabank's PayGold service. The cardholder will have a maximum of 24 hours to authorise the charge to their credit card.
The hotel will request the remaining payment of the reservation on arrival, accepting Visa, Euro/Master Card, Red 6000 and Maestro credit cards. The reservation is guaranteed with a credit card. In case of no-show or late cancellation, HOTEL LODOMAR is entitled to charge a cancellation fee (see cancellation policy).

* Standard rate (payment at the hotel): The hotel will charge in advance for the first night of your stay, according to season. Specified below:

 

 

· For Hotel Reservations:

- If your reservation is for a date within the following ranges: from 22/09/2024 to 30/12/2024, from 01/01/2025 to 16/04/2025, from 20/04/2025 to 29/05/2025, and from 21/09/2025 to 30/12/2025, the hotel will charge the amount corresponding to the first night starting 2 days before the arrival date.

- If your reservation is for a date within the following ranges: from 31/05/2024 to 20/06/2024, from 01/09/2024 to 21/09/2024, from 17/04/2025 to 19/04/2025, from 30/05/2025 to 19/06/2025, and from 31/08/2025 to 20/09/2025, the hotel will charge the amount corresponding to the first night starting 3 days before the arrival date.

- If your reservation is for a date within the following ranges: from 21/06/2024 to 31/08/2024 and from 20/06/2025 to 30/08/2025, the hotel will charge the amount corresponding to the first night starting 5 days before the arrival date.

 

· For Apartment Reservations:

- If your reservation is for a date within the following ranges: from 22/09/2024 to 30/12/2024, from 01/01/2025 to 16/04/2025, from 20/040/2025 to 28/05/2025, and from 21/09/2025 to 30/12/2025, the hotel will charge the amount corresponding to the first night starting 2 days before the arrival date.

- If your reservation is for a date within the following ranges: from 31/05/2024 to 20/06/2024, from 01/09/2024 to 21/09/2024, from 17/047/2025 to 19/04/2025, from 30/05/2025 to 19/06/2025, and from 31/08/2025 to 20/09/2025, the hotel will charge the amount corresponding to the first night starting 5 days before the arrival date.

- If your reservation is for a date within the following ranges: from 21/06/2024 to 31/08/2024 and from 20/06/2025 to 30/08/2025, the hotel will charge the amount corresponding to the first night starting 7 days before the arrival date.

 

 

SPECIAL POLICY FOR RESERVATIONS FROM DECEMBER 31st IN HOTEL AND APARTMENTS:

The hotel will charge 100% of the amount of the night of December 31st 15 days before the date. This amount will not be refundable.

 

Cancellation policy

1. It is possible to cancel the reservation free of charge 2 to 4 days before the arrival to the hotel and 2 to 7 days if you book an apartment. Always subject to the conditions it includes according to season, and as long as you have not chosen the non-refundable rate.

2. If the reservation is cancelled outside the free cancellation period, the hotel will have the right to charge 100% of the first night.

3. No Show and Unexpected Departure: The hotel will charge 100% of the stay not enjoyed.

4. Any modification of date, number of nights reserved, or number of guests, may lead to a change in the rate.

 

For reservations of Spa treatments:

- Notifying at least 24 hours in advance at the time of service: no charges.

- In case of no-show 100% of the service would be charged. For treatments already included in the accommodation package:

- In case of no-show or requesting a change of time or date less than 24 hours in advance, the hotel does not guarantee availability.